RETURN & REFUNDS

Return & Refunds

We inspect every item thoroughly before packing. However, in the rare event that you receive a damaged or defective item, the following process applies:

Reporting Window: 
Any structural defects, manufacturing flaws, holes, or tears must be reported to us within 24 to 48 hours of delivery. Claims made after 48 hours will not be accepted.

Required Proof: 
Please send us a message via email (reachvaraah@gmail.com) or WhatsApp (+91 9946537736) containing clear photos and a short video showing the specific defect or damaged area.

Strict Product Condition Criteria:

 For any claim to be reviewed or accepted, the item must be in its 100% original, pristine condition:
The product must be completely unused, unworn, unwashed, and unwrinkled.

The product must not carry any scent, perfume, detergent, or makeup marks.

All original tags, brand labels, and packaging materials must remain fully attached.

Once you initiate a request by sending us an email or WhatsApp message with the required details and media, our team will carefully review your claim and inspect the reported issues. We will respond to your request within 5 to 7 business days to inform you of the next steps—whether an exact replacement will be dispatched or a refund will be processed

 Replacement & Refund Policy

Replacement First Policy: If a damage claim is verified and approved, you will be asked to return the item. Upon receipt and inspection of the returned product, an exact same replacement item will be shipped to you.

No Monetary Refund on Available Items: 
As a strict business policy, no monetary refunds will be issued if the exact same product is in stock and available for replacement.

Out-of-Stock Refunds:
 In the event that the identical product is completely out of stock and cannot be remade, a full monetary refund (including your return courier charges) will be processed to your original payment method within 7 to 10 business days.